Desktop Signup Troubleshooting

Dataedo Desktop requires an internet connection to sign up to Dataedo Account and check user's available licenses. You might encounter one of the following errors while connecting:

1. You don't have an internet connection:

2. Your firewall (on desktop or network) does not allow connections:

3. Our servers are down or overloaded and the application hangs.

Troubleshooting

1. Check the Internet connection,
2. Unlock Dataedo for specified ports in your firewall,
3. Get an offline license key,
4. If the error takes a while to appear (more than a couple of seconds), then maybe our servers are overloaded and you could try again in a few minutes,
5. Contact support.