Support
How many customers we have?
2021-04-15
Piotr Kononow
Customer, sales, employee, order, ... - very basic terms in every business, right? Everyone knows what it means, right? If you agree then go ahead, choose 5 people from 5 different departments how would they define it. You might be surprised that definitions don't match up.
This can lead to many misunderstandings, bad decisions, inconsistent actions. And many people frustrated with reports they are given.
A solution? Get different people in a room (ok, Zoom call) and make them agree on the terms and their definitions. Then collect it in a Business Glossary and publish it for everyone in organization. You can use Dataedo for that.