Customer, sales, employee, order, ... - very basic terms in every business, right? Everyone knows what it means, right? If you agree then go ahead, choose 5 people from 5 different departments how would they define it. You might be surprised that definitions don't match up.
This can lead to many misunderstandings, bad decisions, inconsistent actions. And many people frustrated with reports they are given.
A solution? Get different people in a room (ok, Zoom call) and make them agree on the terms and their definitions. Then collect it in a Business Glossary and publish it for everyone in organization. You can use Dataedo for that.
It might be familiar to you - maybe in your organization there is a constant talk about this [KEY BUSINESS METRIC]. Executives and managers are talking about it growing or falling or certain goals for them, but many people don't even know what they are measuring exactly, how they should be calculated or even having conflicting definitions.
If that sounds familiar it is because it is quite common. Most of human words are fuzzy and mean different things to different people. Think about Sales for instance - what date do we take? Order date, delivery date or invoice date? What about refunds? Do we deduct it from current month? What exchange rate should we take for foreign sales? There are many more questions...
Solution? Identify metrics, differentiate similar ones with unique names, provide clear definitions and share. Congratulations! You just implemented a business glossary!